Frequently Asked Questions

TICKETING QUERIES

Q)  I purchased a ticket to a gig that was at Luna Park or the Enmore and its now been moved to the Hordern Pavilion, do I pick up my ticket from the Hordern?
A) If you have purchased through Ticketek then you are able to pick up your ticket from the Hordern box office on the night. If you already have your Ticketek ticket it will be valid for entry at the Hordern.
If you purchased through Moshtix or Luna Park please visit our website and the event page for further instructions.

Q) I bought some tickets to a concert for my daughter/friend can they pick up the tickets? Or I can’t make it to pick up the tickets can someone else pick them up for me?
A) If you have bought tickets for someone else and/or cannot attend the show then whoever will be attending will need to bring a copy (a photocopy or scan) of the credit card that was used to purchase the tickets and signed authority note saying they authorize (your name) to collect tickets on their behalf. They can pick them up from the box office here at the Hordern Pavilion from 1 hour prior to the show on the concert day OR they can pick them up from any Ticketek kiosk in the city upon presentation of the authorization letter and / or credit card.

Q) What does GA mean? What does RS mean?
A) GA is General Admission. This is the general configuration of the Hordern and it means that you have the option to sit or stand. However, if you would like to sit down throughout the show we recommend you get there for doors open as there is limited seating (in comparison to standing) at the Hordern.
RS is Reserved Seating. This means your show (or your ticket) is in a seated area and your ticket is assigned to a specific seat in the venue. You will be able to find where you are seated by looking at the row number, seat number and section. You can check the seating plan on the event page.

Q) I'm over 18 but my friend under 18 - if we buy an Over18s ticket and a under 18s ticket will we still be able to sit/stand together?
Quick answer - YES! We have two tickets types based on being 18 and over OR 17 and under. The reason for this is so we can see what the breakup of ages of those attending the show. Knowing how many Over 18s / Under 18s there are allows us make decisions ahead of time.

Q) I have lost my ticket – what do I do?
A) Please contact us prior to the concert and provide the following details; Name & credit card details (with which you purchased the tickets).  If you realise you have lost your tickets on the day of the show then please head to the box office and speak with a Ticketek Representative. You will need to present your ID and the credit card you used to purchase the tickets. There is a $10 lost ticket fee.

Q) Can I leave tickets at the box office for my friends to pick up?
A) Yes you are able to leave tickets with a Ticketek Representative however we take no responsibility if the tickets are not collected before the box office is closed.

Q) I’ve bought Reserved Seated tickets – where can I view a map to see my seats?
A) Best place to check is on the event page or if the map isn’t up yet check Ticketek event page > Venue Information – Hordern Pavilion > Venue Map.

Q) Wheelchair Bookings
A) If you would like to purchase wheelchair tickets for a show please contact Ticketek via phone 1300 665 915 to book.

GOING TO A SHOW AT THE HORDERN PAVILION

Q) What time does the concert finish? If I am picking up someone up where should I stop?
A) Most concerts finish around 11.00 – 11.30pm at the very latest. We add the show times to the event page usually 2 weeks prior to the show so keep check here first.
We recommend you steer clear of Errol Flynn Boulevard and pick up from Driver Ave where there are parking spots opposite the Hordern Pavilion.

Q) Where is lost property?
A) Any lost property during the night will go to the Information desk located in Foyer of the Hordern; patrons can complete a lost property form and hand in. Anything left over at the end of the night will come up to the Hordern offices. Please note that anything not collected after 2 weeks from date of the event is disposed of by PVM.
Please contact us here if you have left something behind at an event.

Q) What can I bring into the Hordern?
A) No food or drink to be brought into the venue. If you have a bag any bigger than a backpack then you will need to check this into cloakroom. No professional cameras are allowed within the venue unless they have been approved to shoot the show (by the promoter prior to the show).

Q) Do you have bars and food at the Hordern?
A) Yes. You are able to buy hot meals, snacks and drinks at the Hordern.

Q) I want to eat before coming into the show, is there anywhere to eat around the venue?
A)  Yes there are several restaurants and bars around the Entertainment Quarter. For more information check out Dining

Q) Is there a cloakroom available?
A) At all concerts we provide a cloakroom for concert goers, charge of $3.00 per item and 50c per access thereafter.  If you have a bag that is bigger than 'A4' size, it will need to be cloaked. 

Q) My child is under 18, will there be alcohol at this concert?
A) Most of our shows are Licenced All Ages which means we sell alcohol at the show however all our bars are strictly managed and you need to provide ID to purchase alcohol.

Q) Can leave the venue once I have gone in?
A) There are no pass outs once you are inside the venue.

Q) Are there ATMs inside?
A) Yes. There are two ATMs located beside the Bar opposite Door 1.

Q) Recording Equipment.
A) Large format and professional cameras (with detachable lenses) and audio or video recording devices are strictly prohibited.  Small personal ‘point and shoot’ cameras and mobile phone cameras are allowed.  Prohibited items may be confiscated so if in doubt leave it at home or in the venue cloakroom facilities.

GETTING HERE

Q) Where can I park?

A) There is a multi storey car park located off Lang Rd on the Entertainment Quarter. The first two hours are free and a flat rate of $7 applies after 6pm. Event parking days are $25 unless validated at the concert before paying.


2-3 Hours $4
3-4 Hours $8
4-5 Hours $12
5-6 Hours $15
Over 6 Hours $20

See map for more detail

Q) How can I get to Moore Park?
A) We are situated 10 minutes from the CBD, next to Fox Studios. There are a number of buses that stop by the Entertainment Quarter 339 and 374 both stop just behind the Hordern Pavilion. Timetables and maps can be found on www.131500.com.au. For more information visit Transport & Parking.

ACCOMMODATION

Q) Where is the closest accommodation?
A)  We have several options based on proximity and budget – please check our Accommodation page.

EXHIBITION WIFI

Q) I'm exhibiting at an exhibition and would like to have wifi on my stand. Do you have WiFi avaliable to purchase?
A)
Yes, we have wifi available to purchase for your stand. Click here to learn how. 

EMPLOYMENT

Q) I would like to work for the Hordern Pavilion, do you have any jobs going? Do you take interns?
A) If we have any positions available we will post them on our Employment page. Unfortunately due to the small size of our team we don't take interns.

Q) I would like to work behind the bar at the Hordern / at a festival
A) To apply for work please email us. More details here

Complaints Line

99215351

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